Our client-facing value is to keep healthy simple.

For 90% of our demographic - they just need to be shown that creating healthy habits and achieving fitness goals can be simple and easy to implement. As a team, our job is to cut through the bullshit and help create appropriate and sustainable plans that get results.

Our team values (operational standards) were developed to help guide our actions here at Get Me Fitter. All team members are to operate in a manner that befits the operational standards and from time to time management may ask for team members for evaluations on how they are upholding these company values.

Competency

know your craft & business support structures.

• Good knowledge around exercise & exercise prescription.

• Excellent session delivery.

• Have a full understanding of your product suite and client support structures.

• Have an efficient client acquisition and retention process.

• Have appropriate insurance / first aid certificates.

Professionalism

efficient day to day operations & sound professional practice

• Ethical sales practices

• Clear internal & external communication

• Punctuality across the board

• Presentable appearance & good hygiene

• Completing tasks in an efficient, timely manner

• Provides solutions for both client & business

Drive

setting goals & taking steps towards achieving them

• Regular analysis of your current business and outlining the necessary steps in order to move forward.

• Regular self-assessment.

• Committing regular times to focus on the steps needed for both personal & professional development.

Team Player

support each other & the facility

• Adhere to the “don’t be a dick policy “- respect the other trainers and respect the gym.

• Be mindful of other gym users.

• Clean up after yourself in all aspects.

• Communicate to the gym management if you see anything that needs attending to.

• Share insights and ideas freely and without judgement.

• Ask for help at any time.

Procedures.

This section contains some video that outline any procedures that you may need to follow.

Policies are things like rules and practices that help run the day to day of the business. These can be created and are subject to change (with notice), to ensure efficiency and best business practice. Consultation is not required in their development of policy, just a notice of intention and a period of time for discussion/consideration.

Please see below GMF policies, when there are any updates or new policies added they will be posted here for you to view.

Weekly PT Reports

You must provide a report of your activity each Monday for the number of people they saw for the previous week.

Reports will include:

• # of sessions completed at GMF that week

• # of clients who are not GMF

Each week (on a Friday afternoon) you will receive a notice via SMS and Email as a reminder to submit your reports. I have set up a page specifically for you to enter the report details. The admin team will send you a link to a shareable/editable Google Doc, this is where you fill in the info for your session each week so that we can send out the correct invoices.

Late
Submission Fee

The late submission fee is super simple:

• PT Reports are due on Monday, no later than 12pm - for the week prior.

• Submissions after this day & time are subject to the late submission fee of $50 - unless otherwise notified

• The fine will be added to the invoice and payable at the due date.

• If you don’t wish to submit the reports on a Monday due to it being a public holiday - then complete the report prior to Monday 12pm.

• It's that simple.

Extenuating Circumstances:

We of course understand that life happens and sometimes things can pop up and mess with peoples abilities to get the reports in on time. BUT - it is not our job to chase contractors up and ask why. That is the reason there is a comments box on the report submission page. All it would take is some form of communication from you to give us a heads up, so we can take that into consideration.

Gym & Facilities Access

• You will have 7 days a week access to the gym, during our normal operating times. This includes conducting business and for your own training.

• Remember to respect the place. Tidy up, and put equipment back where it belongs.

• LIFTING CHALK. Feel free to use it… but ensure you grab the vacuum and clean up the mess.

• You can use the changing/shower facilities and toiletries provided

• Please do not help yourself to the towels.

• Remember to follow good gym etiquette

• Please train your clients to not drop weight and ensure that your exercise selection dose not cause a disturbance to other members.

First
Aid Kit

The first aid kit can be found in the staff room and is available for use for any minor injuries. Located under the bench where the hot water jug is.

Supplies will be check on a regular basis and refilled as needed.

Ice packs can be found in the fridge and cold spray can be found next to the first aid kit.

Injury Reporting

There are 4 categories for injury reporting.

1. near miss:

   • This is to be filled out when an activity or something in the environment creates a close call but not injury. It highlights that something needs to be addressed so that potential injuries/issues can be minimised.

2. not serious:

   • This is where an injury has occurred but only requires minor first aid (band-aids etc)

3. serious

   • This form needs to be filled in when there is an injury that requires serious first aid intervention, (sprains, serious cuts, breaks, heart-issues etc) as a result of training

4. environmental

• This needs to be filled in if there is an injury the occurs due to equipment failure or if aspects of the facility have become unsafe etc.
  

The reports pages for these incidents can be found in a folder next to the first aid kit. Once the reports are filled in, please place the report in the top tray at reception, for management for process, address, follow up and file.

Fire or Emergency
Evacuation

In the case of an emergency where the facility needs to evacuate, you will hear the alarm - signalling for everyone to clear out. Management will ensure the building is clear and lead everyone to the gathering site, which is in the car park opposite the cafe entrance.
Once the building has been checked and the alarms turned off then it is safe to re-enter the building.

If the alarms go off during an unstaffed period, please ensure the facility is clear of other people and help them to the meeting point. You can find the “fire warden” arm band hanging above the fire extinguisher to the right of the elevator.

Please do not use the elevator in the case of an emergency.

While we follow the above values - we still require the team to have a high standard of professional practice, which mirrors that set out by Exercise New Zealands, “Code of Ethical Practice”.

Click below and download a copy of the “Professional Standards”

Exercise professionals can add significant value to not only the physical well-being but also the overall health & wellness, of an individual. However, in doing so it is expected that all exercise professionals maintain a high degree of professionalism and ethical behaviour. 

Professional Standards 

For the protection of participants, an exercise professional will always: 

• maintain the safety of participants

• promote the rights of every individual to participate in exercise, and recognise that people should be treated as individuals

• respect the rights, dignity and worth of every human being and their ultimate right to self-determination, specifically, exercise professionals must treat everyone equitably and sensitively within the context of their activity and ability – regardless of gender, age, disability, occupation, ethnic origin, colour, cultural background, marital status, sexual orientation, religion or political opinion

• challenge any form of discrimination against any participant

• ensure all physical contact is appropriate and is carried out with the participants full consent. When testing of a participant requires moving of the participants garments, to obtain explicit permission to do so, and also to give the opportunity of privacy as appropriate

• not adopt practices to accelerate performances or fitness improvements, which might jeopardise the safety, total well-being and future participation of participants. Exercise professionals must never advocate or condone the use of prohibited drugs or other banned performance enhancing substances

• clarify in advance with participants the number of sessions fees (if any), method of payment, and any other potential costs involved in participation

• identify and respect the physical limits and ability of participants, and educate participants on these limits

• discuss with parents/guardians the potential impact of training programs offered to minors under the age of 16

• on request, disclose their qualifications, experience and registration details and pro- vide the opportunity for the participant to consent/decline instruction by that person

• recognise when it is appropriate to refer to another professional or specialist

• when a participant is also a client of another professional (e.g. health) that may impact on the participants health or fitness needs, then to liaise and co-operate with this professional as needed , after first obtaining explicit permission of the participant to do so

Personal Professional Standards

An exercise professional will maintain personal professional standards by ensuring that they:

• work towards attaining a high level of competence through qualifications and a commitment to ongoing training that ensures safe and correct practice, which will maximise benefits and minimise risks to participants

• promote and maintain practices based on current knowledge and research

• acknowledge the boundaries of the competencies, and always act within them

• accept responsibility for their actions

• do not smoke, drink alcohol or use recreational drugs (or be under the influence of any of these) while instructing

• ensure, when making any comment (public or otherwise) to be clear whether they are representing the profession or making a personal comment, and not necessarily the opinion of the profession

• confine themselves to practice those activities for which their training and competence is recognised

• project an image of professionalism, health and functional efficiency

• maintain high standards in the use of language, manner, punctuality, preparation and
  presentation

• respect the standards, responsibilities and traditions of their own and other professions, including institutions and agencies that constitute their working environment

• disclose to all parties any conflicting obligations between any of the following: industry association, professional institute or employer

Relationships

An exercise professional will: 

• at all times, maintain professionalism, while working in his/her capacity as a fitness professional, regardless of the relationship between them and a participant

• not engage in any form of sexual contact with a participant, including the use of innuendo, inappropriate gestures or use of terms

• where an existing intimate relationship exists with a participant, separate, by both time and location, any sexual intimacy with a consenting participant

Any individual that believes a Get Me Fitter exercise professional is breaching the code may lay a complaint with Fit-FX Limited. In serious cases the matter will be bought before the owners who will seek all necessary advice before making a final decision 

If you have any questions or concerns around the Code of Ethical Practice, please reach out to GMF Management via email (info@getmefitter.co.nz)